Amazon Simple Pay
Advanced User Guide (API Version 2010-08-28)
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Payment Failure Notifications

Whenever Amazon fails to collect a payment, we notify both the merchant and the subscriber of the problem.

  • For payment method failures, Amazon sends an email message to the subscriber advising them to update the payment method. The merchant is sent an IPN response of PendingSubscriberAction.

  • For failures due to other reasons, Amazon sends an email message to the subscriber about the irregularity. If Amazon plans to retry the collection, the merchant is sent a PaymentRescheduled code in the IPN response.

  • If Amazon decides to stop trying to collect the payment, but is not canceling the subscription, Amazon sends an email message to the subscriber about the irregularity. The merchant is sent a PaymentCancelled code in the IPN response.

  • If for any reason Amazon has decided to cancel the subscription, Amazon sends an email message to both the subscriber and the merchant about the cancellation. The merchant is sent a SubscriptionCancelled code in the IPN response.