There are several ways to request support and interact with members of the Amazon Web Services team.
The AWS Discussion Board should be your primary method for requesting and receiving support from the Amazon Web Services Team. All questions about functionality, bug reports, feature requests, questions about the AWS Licensing Agreement, and general feedback about Amazon Web Services should be posted on the Discussion Board.
The AWS Discussion Board is monitored by Amazon employees every day. Additionally, members of our very active network of developers follow Discussion Board topics and respond to many of the questions posted there. We encourage you to read the Discussion Board frequently as you use the Amazon E-Commerce Service (ECS) and leverage the collective knowledge of the growing Amazon developer community. As you learn more about ECS, we also encourage you to become an active participant in the community by responding to postings when and as appropriate. If you find a resource that you believe would be of value to your fellow developers, do not hesitate to post it to the board.
Here are a few guidelines for using the Discussion Board. Following these will ensure that your answer receives prompt attention from Amazon or your fellow developers:
When reporting bugs, always include the following in your posts to the Discussion Board:
Access method (SOAP or REST)
Language you used to generate request, if applicable (i.e., Java Axis, PHP, etc.)
Full URL to your XSL style sheet, if applicable
Full request information, including all parameters and values
The RequestId that came back int eh response, if applicable
Expected results
Actual results, including error messages, if applicable
A statement of what you were trying to accomplish with the call
Note: Please take care not to post Your Access Key ID Here to the Discussion Board.
When asking questions or requesting new features, be as detailed as possible.
When reporting performance or functional problems with the service, be as detailed as possible. Let us know how the problems are affecting your use of ECS and what time the problems started. If possible, please also let us know what countries are being affected by the problem. Before reporting an outage or performance problem, please check the AWS Discussion and Announcement Board to ensure that the problem is not the result of a planned event.
The AWS Discussion Board is located here: http://forums.prospero.com/am-assocdevxml
The Amazon Web Services team posts general updates about the AWS program and the status of the services on the AWS Forum Board. We recommend checking the Announcement Board once a week for new information.
The AWS Announcement Board is located here: http://forums.prospero.com/am-assosdev.
It is best to handle support requests through the Discussion Board, so others can learn from your experience. You may also write to our e-mail support address if:
You would like to discuss a confidential application idea with a member of the Amazon Web Services team
You have questions about the AWS Licensing Agreement that you do not wish to share with the AWS developer community on the Discussion Board
You have a problem related to your personal developer account that you do not wish to share with the AWS developer community on the Discussion Board
If your question falls in one of the three categories above, please email us at webservices@amazon.com.
Members of the Amazon Web Services Developer Relations Team maintain a few blogs. There are currently two blogs:
English: http://aws.typepad.com
Japanese: http://aws.typepad.com/aws_jp/
The blogs contain information on new releases of AWS, products built with AWS, and links to articles that we believe will be of interest to the AWS developer community.
Contributions for the newsletter are always welcome. Just send e-mail to awseditor@amazon.com.